Wamoca Docs - EN
  • FIRST STEPS
    • What is Wamoca?
    • What is a campaign?
    • What is a template message?
    • What is a conversation?
    • WhatsApp API activation with Wamoca
    • Add payment method
    • Add WhatsApp profile informationPage
    • Meta Business Manager verification
  • OUR PLATFORM
    • Configuration
      • General
      • WhatsApp
      • Contact Fields
      • Ticketing System
    • Chat
    • Contacts
    • Contact Groups
    • Campaigns
    • Message Templates
    • Automation
    • Billing
    • Team
    • Support
  • WHAT YOU SHOULD KNOW ABOUT WHATSAPP BUSINESS
    • Phone numbers
    • Conversations
      • What is a conversation?
      • Message limit
    • Message quality
    • Avoid being banned
  • CAMPAIGN TRACKING
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  1. OUR PLATFORM

Support

PreviousTeamNextWHAT YOU SHOULD KNOW ABOUT WHATSAPP BUSINESS

Last updated 7 months ago

On this page you will be able to create support tickets for a technical member of our team to help you with any problem. They will be answered within 24 hours.

The following columns will appear in the list:

  • Ref: unique ticket

  • ID Subject: ticket subject

  • Priority: ticket priority to be set by our technical team (low, medium, high or critical)

  • Status: current status of the ticket (open or closed)

Ticket details

On the details page you will find all the information related to the ticket. There you will be able to communicate with our support team through comments.

List of support tickets
Support ticket details