> For the complete documentation index, see [llms.txt](https://wamoca.gitbook.io/wamoca-docs-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wamoca.gitbook.io/wamoca-docs-en/our-platform/support.md).

# Support

On this page you will be able to create support tickets for a technical member of our team to help you with any problem. They will be answered within 24 hours.

The following columns will appear in the list:

* **Ref**: unique ticket
* **ID Subject**: ticket subject
* **Priority**: ticket priority to be set by our technical team (low, medium, high or critical)
* **Status**: current status of the ticket (open or closed)

<figure><img src="/files/oaBDJYBFgJDUVs57oL2j" alt=""><figcaption><p>List of support tickets</p></figcaption></figure>

### Ticket details

On the details page you will find all the information related to the ticket. There you will be able to communicate with our support team through comments.

<figure><img src="/files/ShxqxmU6EdzTP8C23NSx" alt=""><figcaption><p>Support ticket details</p></figcaption></figure>


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://wamoca.gitbook.io/wamoca-docs-en/our-platform/support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.