# Ticketing System

Ticket configuration allows users to set up and **activate ticket workflows within the chat section**. This integration streamlines the process of managing customer service tickets directly from chat interactions, **increasing efficiency and improving the overall customer service experience**.

By activating this option **you can manually or automatically assign chats** to different users of the team. We recommend activating it if there are two or more users in your team.

<figure><img src="https://content.gitbook.com/content/SxvPYfWcDVqrKNDxK9dH/blobs/17NAG7BHCJ30XdESDhiu/image.png" alt=""><figcaption><p>Activate ticket management</p></figcaption></figure>