Wamoca Docs - EN
  • FIRST STEPS
    • What is Wamoca?
    • What is a campaign?
    • What is a template message?
    • What is a conversation?
    • WhatsApp API activation with Wamoca
    • Add payment method
    • Add WhatsApp profile informationPage
    • Meta Business Manager verification
  • OUR PLATFORM
    • Configuration
      • General
      • WhatsApp
      • Contact Fields
      • Ticketing System
    • Chat
    • Contacts
    • Contact Groups
    • Campaigns
    • Message Templates
    • Automation
    • Billing
    • Team
    • Support
  • WHAT YOU SHOULD KNOW ABOUT WHATSAPP BUSINESS
    • Phone numbers
    • Conversations
      • What is a conversation?
      • Message limit
    • Message quality
    • Avoid being banned
  • CAMPAIGN TRACKING
Powered by GitBook
On this page
  1. OUR PLATFORM
  2. Configuration

Ticketing System

PreviousContact FieldsNextChat

Last updated 6 months ago

Ticket configuration allows users to set up and activate ticket workflows within the chat section. This integration streamlines the process of managing customer service tickets directly from chat interactions, increasing efficiency and improving the overall customer service experience.

By activating this option you can manually or automatically assign chats to different users of the team. We recommend activating it if there are two or more users in your team.

Activate ticket management